FAQ
THE MOST COMMON QUESTIONS
Orders & Products
Q: Are your products made to order?
Yes! Every item is made just for you after you place your order. This helps reduce waste and ensures you receive something fresh off the press!
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Q: Can I cancel or change my order after it’s placed?
Because production starts quickly, we’re unable to make changes or cancel orders once they’re in process. Please double-check your order before checking out.
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Q: What if I ordered the wrong size?
Since all items are made to order, we don’t offer size exchanges. We recommend reviewing our size charts before purchasing. If you need help, feel free to contact us before ordering!
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Shipping
Q: How long does it take to get my order?
Orders typically take 2–7 business days to be made, then 3–5 business days for shipping. You’ll receive a tracking link once your order ships.
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Q: My tracking hasn’t updated—what should I do?
Sometimes tracking can take 24–48 hours to update. If it hasn’t updated after 5 business days, please contact us.
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Returns & Issues
Q: Do you accept returns or exchanges?
We only offer replacements or refunds for items that arrive damaged, defective, or misprinted. Please contact us within 30 days of delivery with a photo and description of the issue.
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Q: What should I do if my item arrives damaged or incorrect?
Email us at hello@markedandbound.com within 30 days of delivery with your order number, a photo of the issue, and a short description. We’ll take care of the rest!
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Q: My package says it was delivered, but I didn't receive it.
Please double-check with neighbors and your local postal service. If it still hasn’t turned up, contact us and we’ll help investigate.
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Payments & Checkout
Q: What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
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Q: Is my payment information secure?
Absolutely. Our site uses secure, encrypted technology to protect your payment details.
Product Care
Q: How should I wash my item?
We recommend washing items inside out in cold water and hanging or laying flat to dry to preserve the design.